Refund

At Smart Services, our goal is to deliver high-quality digital marketing services tailored to your business needs. Because our services involve dedicated strategy, planning, content, optimization, and ongoing management, the following refund terms apply.

1. General Policy

We offer limited refunds under specific circumstances. Once work has commenced on a selected service or package, a refund is not guaranteed and will be evaluated based on the work completed and the circumstances of the request.

2. Eligibility for Refunds

You may request a refund if:

– The request is made within 7 days of the payment date, and

– No more than 25% of the agreed deliverables have been completed, and

– You provide a valid reason for the request, such as failure to initiate the agreed work or a significant communication issue.

All refund requests are subject to review by Smart Services.

3. Non-Refundable Circumstances

Refunds generally will not be issued when:

– More than 25% of the agreed work has been completed.

– Work, content, reports, strategies, or other deliverables have already been provided.

– The client changes their mind after work has commenced.

– Delays result from missing information, approvals, access, or communication from the client.

– The service involves a customized strategy, package, or discounted pricing arrangement.

– The client has approved completed work or requested continuation of the service.

4. Partial Refunds

If a refund is approved after work has commenced, Smart Services may issue a partial refund based on the amount of work already completed.

The refund amount may be determined using project records, completed deliverables, timelines, communication history, and other relevant information.

5. Recurring Services & Cancellations

For recurring services, cancellation will prevent future billing according to the applicable service agreement. Cancellation does not automatically entitle the client to a refund for services already performed or for the current billing period.

6. Disputes and Chargebacks

Before initiating a chargeback or payment dispute with your bank or payment provider, please contact Smart Services so we can review and resolve the matter directly.

Unresolved or unauthorized chargebacks may result in the suspension of services and may require further action where appropriate.

7. How to Request a Refund

To request a refund, please email us with:

– Your full name and company name

– Date of payment

– Service or package purchased

– Reason for the refund request

– Relevant project or account details

Send to: info@thesmartservices.net

Subject: “Refund Request – [Service Name]”

Each request will be reviewed individually, and we will communicate the outcome after completing our review.